Frequently Asked Questions
🌟 New Clients
Q: What can I expect during my first visit?
You’ll complete a quick intake form so we can tailor your service. We’ll discuss your goals, answer questions, and recommend treatments/products for your needs.
Q: Do you offer any loyalty or referral programs?
Yes! Ask about our loyalty program for repeat clients and our referral rewards for bringing in friends.
🛍 Products & Retail
Q: Can I purchase skincare products from you?
Yes! We carry professional skincare lines suitable for every skin type. Products can be purchased in-studio or shipped directly to you.
Q: Do you offer product pickup?
Yes, in-studio pickups are available during business hours.
💆♀️ Pre- & Post-Care
Q: How should I prepare for my waxing appointment?
Hair should be at least ¼ inch long.
Exfoliate 24 hours before.
Avoid lotions, oils, or heavy creams on the day of service.
Q: How should I care for my skin after waxing?
Avoid hot baths, saunas, and workouts for 24 hours.
Wear loose clothing.
Use recommended aftercare products to soothe skin and prevent ingrowns.
Q: How do I prep for a facial?
Arrive with a clean face (no makeup if possible).
Avoid harsh exfoliants or tanning for 48 hours before.
Q: How do I prep for a makeup application?
Arrive with a clean, moisturized face.
Exfoliate gently the night before for a smoother application.
✨Services
Q: What types of facials do you offer?
We offer a range of customized facials, including:
Signature Glow Facial
Acne Clearing Facial
Anti-Aging Facial
Vajacials (post-wax treatment for intimate areas)
Seasonal Specialty Facials
Chemical Peels (coming Fall 2025)
Your treatment will be tailored to your skin type and concerns.
Q: Do you offer body treatments?
Yes! We offer vajacials, intimate bleaching, body scrubs, and spray tanning (coming soon). Each treatment is designed to smooth, brighten, and nourish the skin.
Q: What makeup services do you provide?
We provide makeup for all occasions, including bridal, prom, photoshoots, and special events. Each application is customized to your desired look and skin needs. Bridal trials are highly recommended before the wedding day.
Q: What brow and lash services are available?
We offer brow shaping, regular tint, hybrid tint, henna tint, brow lamination, lash clusters, and lash lifts/tints.
Q: What waxing services do you offer?
We specialize in full-body waxing for all genders, with a focus on intimate waxing. We use high-quality hard wax for comfort and efficiency.
Q: How do virtual skincare consultations work?
Complete your online skin assessment (takes less than 5 minutes).
Book your virtual consultation at your preferred date/time.
Receive a customized skincare plan and product recommendations that can be shipped directly to you.
💳 Payment & Booking
Q: What payment methods do you accept?
We accept cash, debit/credit cards, Zelle, Apple Pay, and Afterpay.
Q: Do you require a deposit?
Yes. A non-refundable deposit is required to secure your appointment. The deposit is applied toward your total at checkout.
Q: What is your cancellation policy?
Please cancel or reschedule at least 24 hours before your appointment to avoid a cancellation fee.
Q: What happens if I’m late?
We allow a 15-minute grace period. After that, your appointment may be shortened or rescheduled, and a late fee may apply.
Q: What is your no-show policy?
No-shows will forfeit their deposit and may be required to prepay for future services.